Assistant Guest Experience Manager, 17th-Century English Village

Position Summary

The Assistant Guest Experience Manager (AGEM) for the 17th-Century English Village works primarily in the English Village to elevate the level of interpretation by actively representing food, cooking and lifeways of the 17th-century Atlantic world as well as training staff to do so. This position supports the Guest Experience Manager (GEM) to ensure the daily operations of the site run smoothly to create a guest experience that is second to none. This position supports staff and guarantees staff have the skills, tools and materials they need to excel in their work.

The AGEM ensures a high quality museum theater program. This person embraces a spirit of experimentation and is eager to find ways to refine the Museum’s renowned living history model to engage an ever-changing audience. Due to the immersive nature of this production, this person is an excellent problem solver and communicator who can manage multiple tasks simultaneously. They must be comfortable overseeing and operating a complex performance. This person should also be comfortable working outdoors. A passion for history, education, and immersive theater is a plus. The AGEM is part of the management team accountable for ensuring the continued success of Plimoth Patuxet Museums and programs.

Essential Duties and Responsibilities

  • Provide a friendly and welcoming presence for all guests and coworkers throughout the Museum. Support the Museum’s mission, vision, core values and customer service philosophy. Model and help to sustain a culture of philanthropy within Research & Public Engagement.

  • Using independent judgment, the AGEM has the authority to prioritize tasks, assign and direct the work of employees and volunteers.

  • Collaborates with GEM, Museum Theater Specialist, Director of Colonial Interpretation & Training, and others to create a repeatable, engaging and historically accurate experience.

  • Supervise (including training staff as needed), coordinate, and facilitate the smooth execution of daily on-site programs along with special events and other programs both on-site and after hours including but not limited to public and education programs.

  • Ensures the vision of the museum theater experience is achieved through daily supervision of performances

  • Carry out daily, weekly, seasonal and annual departmental work plans in an appropriate and timely manner.

  • Collaborate on the development of museum theater scripts and public history programs

  • Create and maintain a schedule for the historical performers that ensures all museum theater shows, productions, operations, etc. are fully staffed and successfully run each day

  • Coordinate and support all aspects of the timed, scripted and semi-scripted, immersive production that will be performed multiple times a day from the rehearsal process to the daily production including calling cues, resetting props/costumes/scenery, and overseeing operational logistics.

  • Assist in the hiring process through applicant review and interviewing

  • Provide input in decision-making about departmental goals and objectives, the development of new programs, the improvement of existing programs based on guest feedback, and special assignments as needed for intra-departmental projects.

  • Take appropriate steps to correct any potential safety issues.

  • Ensures the program schedule for the English Village is accurate and shared in a timely manner.

This description is not intended to be a complete list of all responsibilities, duties, skills, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of key responsibilities of the job as it is at present, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. This job description may be reviewed by management at any time either to ensure that it relates to the job currently being performed, or to incorporate changes. Management reserves the right to change a job description; and if/when doing so will discuss with the employee so that any changes are understood by the employee.

Required Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent interpersonal skills and polite

  • Strong management experience

  • Ability to effectively present information and respond to questions from various age groups student to adult.

  • Understand the spectrum of learning styles and be able to apply this knowledge in interactions with guests.

  • Common sense and good judgment.

  • Ability to identify and solve problems that put the guest at the center of each decision.

  • Flexibility, resilience and a growth mindset

  • Ability to follow directions.

  • Ability to interpret and apply the information you learn.

  • Attention to detail.

  • A can-do spirit and a sense of humor are helpful

  • Reliability, dependability and punctuality

  • Fluent in English, with strong verbal skills, and the ability to communicate clearly and engagingly with guests and colleagues.

  • Ability to work independently, without direct supervision.

  • Demonstrated interest in public history and an interest in conveying the history of 17th-century Plymouth Colony and the Wampanoag Homeland to diverse audiences.

  • Must be able to read and interpret a variety of historical sources. Within a reasonable period, must demonstrate understanding of the time-period.

  • Skilled at using Google Suite, Zoom and other computer applications

  • Valid Driver’s License

Education and Experience

  • BA/BS required, Degree in related field preferred.

  • Experience working successfully with the public, preferably in a museum or other education-centered organization focused on the learner’s experience and on hospitality.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Duties may include:

  • Working sitting, standing, bent over or kneeling;

  • May involve some lifting and moving of objects;

  • Standing for extended periods;

  • Climbing stairs, ladders, companionways, and/or gangways.

  • Must be able to lift 25 pounds

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • The workplace is not climate controlled.

  • This position requires indoor and outdoor work, sometimes in adverse climatic conditions such as heat and humidity, cold and rain.

  • This position requires outdoor work in a variety of conditions.

  • Work may be performed in dusty and smoky environments; in poorly lit areas; near open fires.

  • The noise level in the workplace varies from quiet to loud.

Additional Requirements

The Museum is open 7 days a week March 23, 2024 through December 1, 2024. You must be available to work either Saturdays or Sundays and some holidays, including Thanksgiving Day. Thanksgiving Day is an “All-Hands On” day. Typical hours are 9:00am - 5:00pm, five days a week. Some flexibility in work hours and days off is required. Depending on the season, this position may include working additional night/weekend hours or days as needed. Schedules may change based on weather forecast, and/or low attendance for any given day.

Core Commitments

Whether part-time or full-time, year-round or seasonal, all staff and volunteers at Plimoth Patuxet advance the Museum’s educational mission and strategic goals. They uphold the Museum’s core values and principles in their work and in all of their interactions with the public and with coworkers. This commitment helps to ensure that Plimoth Patuxet's reputation for excellence is maintained and that, as stewards of the Museum, we are helping to create a relevant and sustainable future for Plimoth Patuxet Museums. The core principles that guide us in our work are:

  • Safety and Comfort

  • Compassionate Customer Engagement

  • Professional Excellence

  • Personal Accountability

  • Advance a Culture of Philanthropy

  • Teamwork

Interested candidates are encouraged to apply by submitting a PDF file of your resume, and cover letter to apply@plimoth.org, or by submitting them by US mail to the following address:

Plimoth Patuxet Museums
Attn: Human Resources
137 Warren Avenue
Plymouth, MA 02360