Group Sales Associate is an integral part of the group sales department. The Group Sales Associate is responsible for scheduling group reservations for admission, special events, and educational programs. Working collaboratively with Guest Services, Education, Dining, and other Museum staff, this position will be the lead for group receiving related matters.
The Group Sales Associate along with the Education Programs Coordinator work collaboratively to answer general phone and email inquiries to manage reservations and book group admission and tours as well as education programs.
Essential Duties and Responsibilities
Provide consistent excellent customer service in a timely fashion to all who contact the Group Sales office. Provide friendly and welcoming presence for guests and coworkers within the Museum.
In support of sales, coordinate with the Group Sales Manager to perform all necessary operational duties related to selling and scheduling of admission at all Museum exhibit locations to the travel and tourism industry, schools, corporations, scouts, churches, camps and families.
Maintain clear communications with Guest Services to ensure seamless customer service in receiving group visits. Occasionally assist covering the guest services desks.
In support of group receiving, lead Guest Services staff through training and on-site support to welcome groups and pre-purchased ticket guests.
Work with the Group Sales Manager to develop and present ongoing training modules.
Work collaboratively with Education, Dining, and Retail to provide Guest Services staff with the day to day knowledge of what’s happening to provide the best customer service possible.
Reconcile finances at the end of each month.
Manage tracking and disbursing of Plimoth Patuxet Museums Foundation for Kids grant program.
Support the Museum’s mission, vision, core values, and customer service philosophy.
Perform other duties as assigned by the Manager, Group Sales or Director of Public Programs and Hospitality.
This outline description focuses on the primary duties of the position. It is not designed nor intended to include all duties and responsibilities inherent in satisfactory performance of the position. Management reserves the right to revise this job description from time to time as needed.
The skills, knowledge, abilities and personal characteristics that are essential to this job are:
Reliability, dependability, and punctuality.
Excellent interpersonal skills.
Attention to detail.
Ability to communicate skillfully with diverse groups of people.
Excellent interpersonal and customer service skills are required. Familiarity with fielding customer service inquiries via phone and email is a plus.
Familiarity with accounting and financial processing/reconciliation.
Strong writing skills.
Ability to engage with the museum's mission with enthusiasm.
Ability to work independently, without direct supervision.
Education and Experience
Bachelor’s Degree in the Humanities or Education preferred;
Extensive experience fielding customer service inquiries via phone and email is required;
Ability to learn new scheduling and invoicing software required;
Demonstrated success in organizing and coordinating educational and entertaining experiences for guests is preferred.
The physical demands outlined here are representative of those that must be met by an employee to perform successfully the essential functions of the job. The work may require strenuous activity necessitating good cardiovascular condition, and there can be significant repetitive or strenuous motion necessary to accomplish certain tasks. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Possess some degree of dexterity relevant to the duties of the job.
● Work sitting or standing sometimes for extended periods of time.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Work is generally sedentary in nature, but may require standing and/or walking for up to 20% of the time.
The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Work is generally performed within an office environment, with standard office equipment.
Whether part-time or full-time, year-round or seasonal, all staff and volunteers at Plimoth Patuxet Museums advance the Museum’s educational mission and strategic goals. They uphold the Museum's core values and principles in their work and in all of their interactions with the public and with coworkers. This commitment helps to ensure that Plimoth Patuxet's reputation for excellence is maintained and that, as stewards of the Museum, we are helping to create a relevant and sustainable future for Plimoth Patuxet Museums. The core principles that guide us in our work are:
● Safety and Comfort
● Compassionate Customer Engagement
● Professional Excellence
● Personal Accountability
● Advance a Culture of Philanthropy
Interested candidates are encouraged to apply by submitting a PDF file of your resume, and cover letter to firstname.lastname@example.org, or by submitting them by US mail to the following address:
Plimoth Patuxet Museums
Attn: Human Resources
137 Warren Avenue
Plymouth, MA 02360