Plimoth Patuxet is an outdoor, living history Museum that provides powerful, personal encounters with history built on thorough research about the Wampanoag People and the Colonial English community in the 1600s. Today, Plimoth Patuxet provides an engaging and experiential outdoor and indoor learning environment on its main campus, at Mayflower at State Pier on Plymouth’s waterfront, and at the Plimoth Grist Mill on Town Brook. Our permanent exhibits tell the complex and interwoven stories of two distinct cultures - English and Indigenous. The main exhibits are enhanced with an exciting menu of special events, public programs and workshops that offer a rich and diverse exploration of the 17th-century.
Guest Experience Associates are flexible, multifaceted, guest facing, integral parts of the Historic Sites Team. They are trained by the Museum in a variety of areas including historic content, 17th-century lifeways, guided tours, as well as a variety of museum, dining and education programs including classroom visits, both in person and online. While GEAs will begin their training on one site, they have the potential to gain training and work on other living history sites. They typically provide programming in modern dress. It is essential they approach their work from a guest-first perspective, embody a growth mindset, possess a can-do approach to assignments and enjoy a wide variety in their work as assignments may differ from day to day. Guest Experience Associates work collaboratively with other Museum employees and volunteers who share the same work space to deliver a high quality, engaging, interactive, fun and educational experience to guests.
Essential Duties and Responsibilities
Create a welcoming and safe environment for all guests, staff and volunteers
Prepare and run educationally based programming both on and off site, including after-hours programming as assigned
Host classroom visits and educationally based programs for ages kindergarten through adult at the museum, virtually (on-line) and at schools
Lead guided tours at the main campus, mill, Mayflower and other locations as assigned
Conduct timed programming and demonstrations modern on a variety sites
Engage guests in thoughtful conversations about the history of the 17th-century Atlantic world regardless of guests’ learning styles
Continuously involve guests in demonstrations, activities and programs in a hands-on manner
Properly care for all museum owned materials in your use including but not limited to reproductions, historical clothing, training materials, uniforms and tools
Wear and use voice amplification devices
Assists in daily maintenance of the sites including basic gardening and woodworking and cleaning, etc.
Attend all meetings, trainings and professional development sessions as requested by Management
Provide a friendly and welcoming presence for all guests and coworkers throughout the Museum
Adhere to the policies of Plimoth Patuxet Museums as outlined in the Museum Employee manual and current job description
Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Flexibility, resilience and a growth mindset
An engaging, energetic and creative personality with excellent interpersonal skills
Demonstrated ability to communicate skillfully with a wide range of people from different cultural and social backgrounds and diverse learning styles
Demonstrated ability and strong interest in working with children
Have a positive attitude and sense of humor
Reliability, dependability and punctuality
Courtesy and honesty
Demonstrated ability to make decisions that put the guest first at all times
Fluency in English, strong verbal skills, and ability to communicate clearly and engagingly with guests and colleagues.
Ability to work independently, without direct supervision as well as part of a team
Skilled at using Google Suite, Zoom and other computer applications
Must be able to read and understand a variety of historical and educational sources
Education and Experience
A high school diploma or equivalent required; college courses or degree in education strongly preferred
Interest and at least two years experience working with the public is essential, experience working with children in a professional educational setting is strongly preferred
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Duties may include working sitting, standing, bent over or kneeling; may involve some lifting and moving of objects; standing for extended periods; climbing stairs, ladders, companionways, and/or gangways. Must be able to lift 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The workplace is not climate controlled. This position requires outdoor work in a variety of conditions. Work may be performed in dusty and smoky environments; in poorly lit areas; near open fires. The noise level in the workplace varies from quiet to loud.
The Museum is open 7 days a week April through the end of November. You must be available to work Saturdays and Sundays and some holidays. Flexibility in work hours and days off is required. Depending on the season, this position may include working additional night/weekend hours or days as needed.
Whether part-time or full-time, year-round or seasonal, all staff and volunteers at Plimoth Patuxet advance the Museum’s educational mission and strategic goals. They uphold the Museum’s core values and principles in their work and in all of their interactions with the public and with coworkers. This commitment helps to ensure that Plimoth Patuxet's reputation for excellence is maintained and that, as stewards of the Museum, we are helping to create a relevant and sustainable future for Plimoth Patuxet Museums. The core principles that guide us in our work are:
Safety and Comfort
Compassionate Customer Engagement
Advance a Culture of Philanthropy
Interested candidates are encouraged to apply by submitting a PDF file of your resume, and cover letter to email@example.com, or by submitting them by US mail to the following address:
Plimoth Patuxet Museums
Attn: Human Resources
137 Warren Avenue
Plymouth, MA 02360