Plimoth Patuxet Museums is an outdoor, living history museum that provides powerful, personal encounters with history built on thorough research about the Wampanoag People and the Colonial English community in the 1600s. Today, Plimoth Patuxet provides an engaging and experiential outdoor and indoor learning environment on its main campus, at Mayflower II at State Pier on Plymouth’s waterfront, and at the Plimoth Grist Mill on Town Brook. Our permanent exhibits tell the complex and interwoven stories of two distinct people - English and Wampanoag. The main exhibits are enhanced with an exciting array of special events, public programs and workshops that offer a rich and diverse exploration of the 17th-century.
Plimoth Patuxet is an equal opportunity employer. We value diversity and are committed to creating a welcoming and inclusive environment for all employees.
The Guest Services/Cinema Associate provides world-class customer service, serving as a brand ambassador, while attending to the needs of our museum guests, cinema patrons, and fellow staff. The Guest Services/Cinema Associate ensures excellent customer service, timely responses to requests, and serves as the first point of contact for all of the Museum’s guests and/or cinema patrons. Shifts may vary between our guest services needs and cinema needs.
Essential Duties and Responsibilities
Guest Services Associate
Welcome individuals, families, and adult and school group tours and prepare them for an excellent visit.
Maintain a cheerful, professional, and helpful attitude while welcoming guests from all over the world.
Help our guests choose the best ticket option for their visit.
Provide information on museum memberships, dining locations, directions and all other queries by our museum guests.
Provide our guests with daily and seasonal activities happening at the museum.
Anticipate and provide for the many various needs of our guests.
Coordinate with multiple museum departments and assist as needed.
Respond appropriately to questions, comments, and concerns.
Remain alert to any guest needs and situations that should be brought to the attention of management.
Communicate visitor feedback using appropriate channels.
Assist with daily operation needs (stock and maintain brochures, maps and other resource materials, answering emails and phone calls, set-up/break-down of member or public program events, concession items, etc.) and special event duties as required.
Flexibility to adjust hours as needs of the museum warrant, including leaving early and starting later due to visitation fluctuations.
Guest services shifts are primarily during the day while cinema shifts are primarily evening.
Operate the cinema projectors
Sell tickets Collect and make change
Monitor temperature, audio, and visual film presentations and communicate issues to management
Report movie sales (Cinema only) and close out end of day tills.
Prepare and serve products
Maintain a clean service area
This outline description focuses on the primary duties of the position. It is not designed nor intended to include all duties and responsibilities inherent in satisfactory performance of the position. Management reserves the right to revise this job description from time to time as needed.
Ability to work a flexible schedule to include: nights, weekends, and holidays as needed
Must be helpful, courteous, enjoy serving the public, and be able to work as part of a team.
Adhere to the Plimoth Patuxet Museums dress code.
Be punctual for all scheduled shifts.
Demonstrate a professional attitude and enthusiasm for Plimoth Patuxet Museums.
Always present an impression of readiness and availability to assist guests.
Maintain a neat and organized workstation while performing numerous tasks.
Attend all required training sessions and meetings.
Maintain a basic historical knowledge to answer guest questions about the Museums’ mission.
Perform all duties in a manner consistent with the museum’s Guest Relations Philosophy and customer service goals.
The work environment requires walking and standing, some bending and lifting, some working outdoors.
Strong interpersonal, listening and communication skills and the ability to work well as a member of a team are critical to this position.
Education and Experience
A high school diploma or equivalent required; college courses or degree in Education, History, Public History, Indigenous Studies, Archaeology, or Anthropology strongly preferred
Prior register experience and public front-facing interaction is preferred but not required.
The Museum is open 7 days a week April through the end of November. You must be available to work Saturdays, Sundays and some holidays, including Thanksgiving Day. Thanksgiving Day is an “All-Hands On” day. Typical hours are 9:00am - 5:00pm, five days a week through the end of November. Flexibility in work hours and days off is required. Depending on the season, this position may include working additional night/weekend hours or days as needed. Schedules may change based on weather forecast, and/or low attendance for any given day.
The Museum respects the religious, and cultural beliefs and practices of all employees. On request, The Museum will strive to make an accommodation for such observances when a reasonable accommodation is available, and does not create an undue hardship on the Museum.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Duties may include working sitting, standing, bent over or kneeling; may involve some lifting and moving of objects; standing for extended periods; climbing stairs, ladders, companionways, and/or gangways. Must be able to lift 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The workplace is not climate controlled. This position requires outdoor work in a variety of conditions. When outdoors, it can sometimes be in adverse weather conditions. Work may be performed in dusty and smoky environments; in poorly lit areas; near open fires. The noise level in the workplace varies from quiet to loud.
Whether part-time or full-time, year-round or seasonal, all staff and volunteers at Plimoth Patuxet advance the Museum’s educational mission and strategic goals. They uphold the Museum’s core values and principles in their work and in all of their interactions with the public and with coworkers. This commitment helps to ensure that Plimoth Patuxet's reputation for excellence is maintained and that, as stewards of the Museum, we are helping to create a relevant and sustainable future for Plimoth Patuxet Museums. The core principles that guide us in our work are:
- Safety and Comfort
- Compassionate Customer Experience
- Professional Excellence
- Personal Accountability
- Advance a Culture of Philanthropy
Interested candidates are encouraged to apply by submitting a PDF file of your resume, and cover letter to email@example.com, or by submitting them by US mail to the following address:
Plimoth Patuxet Museums
Attn: Human Resources
137 Warren Avenue
Plymouth, MA 02360