Membership Program Coordinator

Plimoth Patuxet Museums seeks a full-time Membership Program Coordinator (MPC) to be an important member of the organization’s fundraising efforts. Reporting to the Deputy Director, Development & Marketing, the MPC will join Plimoth Patuxet at an exciting time in the organization’s growth in which increasing contributed revenue is crucial. He/she will be responsible for the smooth administration and effective management of Plimoth Patuxet’s membership program, and serve as the point person for members services and communications.

This is an outstanding opportunity for recent graduates and/or those who are hopeful to pivot into the nonprofit sector with a specialty in fundraising. Through it you will learn the fundamentals of membership and how it serves as the first point of engagement to inspire museum patrons to become museum supporters. If you are eager to learn, enjoy a position that comes with a variety of tasks and opportunities, and have an affinity for museums and public history, the Membership Program Coordinator position at Plimoth Patuxet will be an excellent role to start your career in museum fundraising.

Plimoth Patuxet is an equal opportunity employer. We value diversity and are committed to creating a welcoming and inclusive environment for all employees.

Responsibilities

  • Coordinate all aspects of the museum membership program, including renewals, acquisition, and member inquiries.

  • Spearhead materials and communications to engage museum members and recruit new members.

  • Oversee all member events, collaborating with museum departments to create appealing programs and gatherings to engage museum members and recruit new members.

  • Enter all membership payments in Plimoth Patuxet’s Raiser’s Edge database, generate all membership card letters and monthly renewal letters and emails.

  • Generate monthly membership data reports in collaboration with the Development Operations Coordinator.

  • Serve as the primary liaison to museum members, providing excellent member service.

  • Assist with membership and general admission ticket sales as needed to support the Guest Services team.

  • Collaborate with key leadership to train and support Guest Services Supervisors and Associates in membership sales and acquisition.

  • Coordinate reciprocal membership program annually with other cultural organizations.

  • Work with Marketing to create branded items and activities for members.

  • Run the business membership program (Community Partners) in collaboration with the Development team, renewing current partners and recruiting new partners.

  • Track and analyze membership trends to guide strategies that enhance retention and support new member recruitment.

  • Host recurring Zoom programs for museum members, providing technical support for historical presentations led by museum historians.

  • Stay current on membership best practices by following industry trends and developments.

This outline description focuses on the primary duties of the position. It is not designed nor intended to include all duties and responsibilities inherent in satisfactory performance of the position. Management reserves the right to revise this job description from time to time as needed.

Skills and Experience

  • BA or BS preferred but not required.

  • Passion for cultural nonprofits.

  • Strong time management and organizational skills.

  • Excellent computer skills and experience with Microsoft Office suite, with a great understanding of Excel and spreadsheets.

  • Superb communication skills that showcase persuasive writing and an eye for editing and details.

  • Ability to work with numbers accurately.

  • Excellent interpersonal skills; able to build relationships and effectively relate to a variety of people while positively contributing to the museum’s internal and external community.

  • Flexible and able to shift priorities.

  • Must enjoy working in a highly collaborative and busy team environment.

  • A professional and resourceful style; the ability to work both independently and as a team player, to take initiative, and to manage multiple projects at a time.

Additional Requirements

This position is 9am-5pm, Monday through Friday. Some flexibility is required for occasional weekend and/or evening events and upcoming grant and printing deadlines.

The Museum is open 7 days a week April through the end of November. During the Museum's open season, certain staff are required to work on some of the Holidays (Thanksgiving is an “all-hands on” day). Whenever working on a holiday is necessary, a manager will inform employees at least one week in advance if they’re expected to work on a holiday.

The Museum may also schedule "all-hands on" days such as Indigenous People's Day/Columbus Day and Thanksgiving. Advance notice will be given for "all-hands on" days.

The Museum respects the religious, and cultural beliefs and practices of all employees. On request, The Museum will strive to make an accommodation for such observances when a reasonable accommodation is available, and does not create an undue hardship on the Museum

Physical Requirements

The physical demands outlined here are representative of those that must be met by an employee to perform successfully the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lift and move boxes exceeding no more than 25 lbs.

Work Environment

In large part, the incumbent will work in an office environment. The noise level in the work environment is relatively quiet. While the position is standard M-F business hours, some flexibility in schedule is needed for special events, and/or deadlines.

Position Type

  • Full-time, year-round

Core Commitment

Whether part-time or full-time, year-round or seasonal, all staff and volunteers at Plimoth Patuxet advance the Museums’ educational mission and strategic goals; they uphold the Museums’ core values and principles in their work and in all their interactions with the public and coworkers. This commitment helps to ensure that Plimoth Patuxet Museums’ reputation for excellence is maintained and that we, as stewards of the Museum, are helping to create a relevant and sustainable future for Plimoth Patuxet. The core principles that guide us in this work are:

  • Safety and Comfort

  • Compassionate Customer Engagement

  • Professional Excellence

  • Personal Accountability

  • Create a Culture of Philanthropy

  • Teamwork

Interested candidates are encouraged to apply by submitting a PDF file of your resume, and cover letter to apply@plimoth.org, or by submitting them by US mail to the following address:

Plimoth Patuxet Museums
Attn: Human Resources
137 Warren Avenue
Plymouth, MA 02360